Tour Policy

Argyll Explorer aims to provide a personal service to suit your tastes and interests.  The tour will be booked for your party only.  Argyll Explorer will provide a vehicle, driver and guide for you and your party.  There will be no additional visitors on board. 

Payment

Reservations require a non-refundable deposit of 25% of the tour cost.  The final balance is due 6-weeks prior to your tour commencing.  Bookings made within 6 weeks of the tour commencing will be expected to pay the full balance due upon booking.  Full details on how and when to pay will be sent to you in the form of a deposit / balance e-mail.  Overdue final balance payments may result in interest being charged on the amount owed or your reservation being cancelled.

Cancellations & Insurance

Should you wish to cancel your tour you should provide Argyll Explorer with written notification as soon as possible, as the date of the cancellation is the date on which we receive your letter or e-mail.

Cancellations made 8-weeks or more prior to tour date will result in full refund less deposit.

Cancellations made between 4 & 8 weeks prior to tour date will result in 50% refund less deposit.

Cancellations made between 4 & 2 weeks prior to tour date will result in 25% refund less deposit.

Cancellations of 2 weeks or less will result in no refund.

Argyll Explorer reserves the right to cancel your tour if final payment is not received by the due date.  Should we have to cancel your tour due to circumstances beyond our reasonable control, Argyll Explorer will refund all monies paid.

Please ensure you take out adequate cancellation insurance from a reputable insurer to protect yourself against cancellation penalties and also to cover death, personal injury, medical expenses, repatriation expenses, loss of or damage to luggage and contents and loss or theft of money and personal belongings.

Argyll Explorer will not be responsible for loss of or damage to baggage or personal possessions or consequential loss.

Changes

We reserve the right to alter routes due to the variable weather conditions which can be experienced in Scotland or travel warnings of imminent danger.  

While Argyll Explorer will do everything reasonably possible to complete your tour itinerary as planned, we reserve the right to alter itineraries if required. 

Health & Safety

Argyll Explorer reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to others.  In such cases, there will be no refund and Argyll Explorer shall have no further liability to that passenger. 

Likewise, Argyll Explorer reserves the right to refuse to carry any person whose fitness level or medical condition is not considered by the Guide to be appropriate for the tour.  This includes fever, disease, contagious viruses, alcohol or drug abuse or any other symptoms that might cause upset to other passengers.  In such cases, no refund will be given and the Company shall have no further liability to that passenger.  In the event of client illness during a tour, then the relevant client must accept responsibility for any medical costs incurred and Argyll Explorer shall not be liable to refund any part of the tour costs. 

All visitors from overseas MUST have insurance to cover accident and repatriation.

The group must at all times abide by the directions of and be respectful towards the employees of Argyll Explorer.

Argyll Explorer must be notified in advance of clients who are suffering from any medical condition or are taking medication in order that a tour appropriate to their condition can be planned. 

Clients whose fitness level or medical condition is not considered by the Guide to be appropriate for certain activities on the tour may be asked to make alternative arrangements.  In such cases compensation will not be offered.

Clients should be aware that weather conditions in Scotland can be severe and hence MUST be properly equipped as indicated in each tour itinerary.

Complaints Procedure

In the unlikely event that you should find the need to complain about any aspect of your tour with Argyll Explorer, the complaint should be promptly brought to the attention of the Guide.  Clients wishing to lodge a complaint after the tour has ended should write to the Argyll Explorer within 28 days of the tour end providing full and comprehensive details.  Argyll Explorer will then endeavour to resolve your complaint in an amicable manner as quickly as is reasonably possible.